00:01
In this lecture, we're going to talk about
more advanced techniques that you can use to
speak to different sides of the brain, more
specifically in difficult or emotionally
charged situations, as well as how to choose
the correct syntax
or the correct words to speak to the
different sides of the brain.
00:19
And finally, we'll wrap it up with how to
change your thought patterns by changing your
internal verbal patterns through the use of
self-talk and hemisphere
switching. In which side of the brain do you
think empathy lives
the right side or the left side?
By now, you should know that empathy, that
emotion is going to be in the right hand side
of the brain. How do we speak to that?
Because when you are going to be dealing
with difficult people or emotionally
charged situations, generally speaking, one
of the first things we're going to do is
deliver what are called empathy statements.
00:55
So let's talk about that.
00:57
When you deliver empathy statements, the
goal is going to be you want to
activate the right hand side of the brain of
the person with whom you are communicating.
01:06
Basically, what you want to do is send the
message from the right side of your brain to
the right side of his or her brain.
01:13
That way we get people unstuck and you will
more quickly be able to get
to the logical side of the brain to solve
whatever challenge it is that they're
bringing to the table. But remember this key
principle.
01:25
Speak first to emotion, then to logic.
01:30
That is such an important principle.
01:32
I'd like you to repeat it out loud after me.
01:34
Speak first to emotion, then to logic.
01:37
Repeat that. Speak first to emotion, then to
logic.
01:43
By the way, if you are more of a technical
employee or if you have more of a technical
job, for example, if you work at a help desk
or if you work in a technical support center,
chances are you're very left brained
oriented and things like emotional
language or empathy statements.
01:59
They aren't things that come naturally to
you.
02:01
This section is going to be great to help
you speak the language of the right brain,
even if you're more left brained oriented.
02:10
Having said that, when you are speaking
emotional language, remember, the
goal is the goal is to get to the logical
left hand side of the brain.
02:20
You will be able to do it more quickly and
effectively if you learn how to acknowledge
and speak to the right hand side of the
brain.
02:26
And the second key principle that I want to
emphasize before we move into the
tactics is remember to match the level of
emotion
with a different emotion.
02:39
So say that out loud with me.
02:40
Match the level of emotion with a different
emotion.
02:45
This one is so important.
02:46
I'd like you to say it again.
02:47
Match the level of emotion with a different
emotion.
02:52
What does that mean? Let's say that somebody
comes to you and they are really mad.
02:57
Of course you don't want to get really mad
back at them, but you might want to be super
empathetic. Or if somebody is really
frustrated, you might want to be super
inquisitive as to what is going on.
03:09
So you want to match the level of emotion.
03:11
But of course, if their emotion is rage, a
different emotion.
03:16
But you know what it's like.
03:18
I'd like you to think of whoever would be
your best friend or your your both
your closest confidant.
03:24
Who do you share things with?
The most personal things.
03:28
You know how when you have a really good
day, you want to go to that person
and you want to share your joy.
03:34
You want them to join your party.
03:36
Or let's say that you are dumped or you have
a terrible day.
03:39
You got fired, you got rejected, you got
laughed at.
03:42
You want that person to join your pity
party, right?
You do. You want your best friends.
03:47
You want the people that are closest to you
to laugh with you, and you want them to cry
with you. Remember, there is only one
relationship.
03:54
It's all the same. We as human beings want
others
instinctively. We want others to feel the
same way we feel.
04:02
So if we feel really good, we want the whole
world to join in our party.
04:06
We feel really bad.
04:08
We want someone else to feel our pain.
04:11
That's the way humans are.
04:12
Keep that in mind when you're dealing with
difficult people or emotionally charged
people so that you can more quickly get to
your goal.
04:18
And you can do that by acknowledging their
emotions and telling them for a moment in
time, I'm with you, remember, that will help
you get to your goal more quickly.
04:29
And you're probably thinking to yourself at
this point, how am I supposed to
connect with the right hand side of the
brain?
Let's say that I'm working at a call center
in a technical support
capacity and people are calling up really
mad when really all they need to do
is press the restart button or all they have
to do is press control,
alt, delete. How is going to speaking how is
speaking
emotional language going to help me
accomplish that task more quickly?
It always does because people are blocked by
the right hand side of the brain.
05:04
The message that you want to send, even if
it's a simple one like press control, alt
delete is not going to get through to the
brain as quickly and as effectively
as it would if we just acknowledge that
emotion so that it dies down and the left
hand side has a chance to wake up, so to
speak, and receive the message.
05:22
Remember that empathy statements help you do
that.
05:26
If you are a left brained more technical
person by nature, because we're all by
nature either more left brained or more
right brained.
05:33
If you're more left brained, it's difficult
for you to speak empathetic language.
05:38
It can be very difficult to acknowledge
other people's emotions.
05:42
All you need are a few empathy phrases or
some phrases to speak right to brain
language. And it's very clear sometimes the
difference between right brain language and
left brain language. For example, if you're
asking somebody what their
opinion is on a project that you're
presenting to them, I'd like you to think
about how you would ask somebody, What's
your opinion on that?
How would you say that?
Like, Hey, I just showed you a project.
06:08
What do you what how do you finish that
sentence?
If you said just now, what do you think
about that?
Or if you said instead, how do you feel
about that?
That can tell you right off the bat, if
you're more of a left brained thinker or a
more right brain thinker, because left brain
people tend to say things such as, what do
you think about that? Right brain.
06:29
People tend to say things such as, How do
you feel about that?
Also remember that if you do this, I'd like
you to right now, while
you're watching this, tilt your head to the
side.
06:40
Just do that. Tilt your head to the side.
06:43
Okay. Now, if you can look in a reflective
surface, maybe like
another computer, another computer monitor
or a mirror.
06:53
Do it again. Are you tilting your head to
the side?
Because many of you watching this right now,
you think you're tilting your head to the
side and you're not.
07:02
If you're watching this with someone else,
look at them.
07:03
Ask them in my tilting my head to the side,
because maybe you are, maybe you're not.
07:07
Or if doing this is particularly difficult
for you, that tends to signal that
you're more of a left brainer.
07:14
And that's going to be a challenge for you
speaking empathetic language.
07:18
So let me give you a few power phrases that
help you do just that.
07:20
So remember to make it very simple on
yourself.
07:24
If you are dealing with an emotional person,
you're not an emotional person yourself.
07:28
You're more of a left brainer.
07:29
I'm going to give you these three magic
words that can always serve as
an empathy statement, whether it's your
spouse or your children that are coming to
you saying, Oh, this is the problem I'm
dealing with now.
07:41
Or a customer or a coworker or an employee
is coming to you saying, this is the
problem I'm dealing with right now.
07:47
Remember, empathy phrase number one,
especially for left brainers.
07:52
Repeat this out loud after me.
07:54
Oh, that's horrible.
07:56
Say that. Oh, that's horrible.
08:00
Say it again.
08:01
Oh, that's horrible.
08:03
One more time.
08:04
Oh, that's horrible.
08:07
Sound simple?
Not simple.
08:09
And what if you use that phrase more often
before getting into your left brain
language? If you use that phrase to connect
when other people are bringing problems to
you, I can't tell you how useful you will
find that phrase when you're searching for
the words. How can I show them empathy?
Oh, that's horrible.
08:26
But again, as we've discussed in other
lessons, you don't always need to use those
three words. For example, I might be
listening to my mother for half an hour on
end, and what I'm listening to my mother,
she frequently tells me about her problems.
08:38
And if I don't say anything, as some of you
have tried, you know, you you'll just sit
tight and listen, because we've been told
that that's active listening, which we'll
cover later on. It's not.
08:47
But if we sit there thinking, I don't want
to interrupt, I don't want to solve problems,
I'm just supposed to listen.
08:53
If you're talking with someone like my
mother, she'll stop and say, Hey.
08:57
Why aren't you saying anything?
And I'll say, Well, I'm listening to you,
Mom.
09:01
And she'll say, Well, show it.
09:03
And I'll say, Well, oh, and I don't know
what to do.
09:07
All you have to do is every few minutes,
maybe every 5 to 7 minutes, throw in a
simple empathy phrase like, I'll be on the
phone with my mom half an hour, 10 minutes
ago by maybe and I'll say there's a break in
conversation.
09:18
People are looking for that acknowledgment.
09:20
So I'll say, Oh, mom, that's horrible.
09:22
Then she'll keep going on and on and on.
09:24
And then maybe another 20 minutes later,
there's a pause and I'll say,
Rats, that stinks.
09:30
She's good. Then we go another 20 minutes or
so, and I might just give her a simple.
09:35
Mm hmm.
09:36
And she likes that. And now she knows I'm
listening.
09:39
I'm empathizing.
09:40
I'm completing the task that I should be
completing as a communicator.
09:44
And it's effortless.
09:45
Just remember empathy statements when you
think somebody needs a little empathy.
09:50
Oh, that's horrible.
09:51
Rats. That stinks.
09:52
Mm hmm. That's too bad.
09:54
Three words is all it takes to make that
connection.
09:57
Get them unstuck.
09:58
And now you're ready to get to the left
hand, logical side of the brain and solve the
problem. And now we're going to talk a
little bit more about some specific
language that you should be aware of when
you're talking to either the right hand
side or the left hand side.
10:14
And we're also going to include when you're
talking to yourself.
10:19
Picture this. You're in a meeting.
10:23
Your colleagues are all around you.
10:25
Something happens, let's say your boss says
in front of the group.
10:30
That's a terrible idea. Stop bringing this
up during these meetings.
10:33
It's a waste of time.
10:34
Or your colleague that you were in
competition with for a job
got the job and it was announced during the
meeting in front of everybody.
10:43
And you feel really bad and you feel like
you're about to start crying.
10:48
Or it could be at home where you just
received some bad news.
10:52
And you don't want your family members to
see you break down because you want to be
strong. You do not want to cry.
10:59
What do you say to yourself?
What are the thoughts that start going
through your brain?
Think about how you would talk to yourself
in that situation.
11:09
Or I'd like you to think about.
11:10
Let's say you're dealing with a.
11:13
A sniper or an exploder or a steamroller or
a backstabber or a gossip at
work. And you found out that they're
backstabbing and gossiping or sniping you.
11:23
You start to feel really angry.
11:25
But then you remember, Hey, wait a minute.
11:28
If I speak now, before I've taken a moment
to remember who I
am, I'm going to say crazy things.
11:34
And I don't want to say crazy things in
anger.
11:37
What do you start to say to yourself so that
you don't get angry?
What are the types of phrases?
All right. When you were thinking about what
you would say to yourself in those
situations, what are the types of phrases
that you used?
If you said things, for example, such as,
I'm not going to get angry, I'm not going to
get angry or. I'm not going to cry.
12:00
I'm not going to cry. I'm not going to cry.
12:02
What is the average person do when he or she
starts saying to himself or herself, I'm not
going to cry. I'm not going to cry. I'm not
going to cry.
12:08
What happens at the end?
They cry, right?
Because when you're in a situation and you
start to say to yourself what you're not
going to do.
12:17
For example, when you said to yourself in
the past, I'm not going to get angry, I'm not
going to get angry or I'm not going to cry.
12:22
I'm not going to cry. How did that work?
Generally doesn't. Right?
Let's talk about strategies that will
actually help us have some effect over our
own brain. Self-talk is an extremely
important
part of our communication strategy because
the most words that
we hear throughout the day we hear in our
brain, the average person
speaks at the rate of about 150 words per
minute.
12:49
I speak a little more quickly.
12:51
I speak at the rate of about 250 words per
minute.
12:54
The world's fastest talker, who you might
hear on a commercial or you might hear him or
her on the radio. Right now, it's a man who
speaks for FedEx.
13:02
He speaks at the rate of about 600 words per
minute.
13:05
But right now, as you're listening to this,
or if you're at home thinking about
something, if you're in a position at work
where you're trying to decide how to handle
that situation, you speak to yourself
generally at the rate of
about 800 words per minute.
13:20
That's a lot of words.
13:22
That's many times more words than anyone
else around you is speaking.
13:26
And we tend to think these words and go
through this dialogue all day, every
day. Again, we do not think an abstract
thoughts.
13:34
We think in words, we think in sections, we
think in statements.
13:37
That's what's going through our brain,
which, by the way, is again, why when you
change your speech patterns, you change your
thought patterns, and that changes the whole
world. But when you are starting to become
emotionally
upset and you want to get that emotion, you
want to put that
emotion aside for a moment.
13:56
How do you do that?
I realized that you can't just take emotion
and throw it out the window.
14:02
That's not going to happen.
14:03
But you can have some effect over your
emotions as opposed to the average person who
has no effect. You can tomorrow have more
control over your emotions than you had
yesterday. If you learn the right syntax
that you need to be using when you're
speaking to yourself.
14:18
If you're in computer programming or if
you've ever programmed a computer.
14:22
I remember back in the eighties, for example,
when Apple Computers first came out,
we all had to take lessons on how to enter
information into a computer.
14:32
Now, I haven't done anything with that
information, but I do remember that the
general rule is garbage in, garbage out.
14:41
If you put information into a computer using
the wrong syntax,
you get no result it garbage in, garbage
out.
14:48
There's a language that you have to use when
you are programming a computer.
14:52
You probably see in this language, even if
computers are new to you, if you're not into
computers, you've seen that black screen
with a green language and it's
written in a very specific, deliberate
language.
15:04
It has a very special syntax.
15:06
If you're not using the right syntax, you
get no effect.
15:09
Garbage in, garbage out.
15:11
And it's amazing how the more we learn about
the brain, the more we learn that
the brain works in a very similar way to how
a computer works.
15:19
The more we develop computers, the more they
start to behave as brains behave.
15:24
The more we learn about brains, the more we
learn that they function in a very similar
way to computers.
15:30
So remember, garbage in, garbage out.
15:33
When we say to ourselves things such as, I'm
not going to cry, I'm not going to get angry,
that's not the right syntax.
15:39
And if you were hooked up to one of those
brain machines that monitors involuntary
bodily responses, what you find is when you
say things like that to yourself, you get no
result, just none.
15:48
So I'm wasting my thoughts.
15:50
I'm wasting my words.
15:51
So remember this for coping statements and
coping statements
or statements that you would use as part of
your self-talk, inner dialogue to deal with
emotionally charged situations and you want
to control your emotions.
16:06
The syntax is this I am.
16:10
And then fill in the blank.
16:12
The theory behind it is there are two
principles to properly constructing a
coping statement.
16:18
Those principles are number one, you want
them to be positively phrased, not
positive, like, Oh, I'm happy, not that
positive, like what I am.
16:27
And number two, you want them to be in the
present, meaning what I am right now.
16:31
And the average person who says to himself,
I'm not going to get angry, that
is negatively phrased in the future.
16:39
And so the brain takes that information,
doesn't do a thing with it and spits it out.
16:43
We get no result.
16:44
And if you were to instead change your
thought patterns to be more
in the present positively phrased, you get
more of a result.
16:52
As I said, I realize you can't just control
your emotions as if we were computers, but
you can have some control.
16:59
And it seems very simple, right, to say to
yourself, I'm cool, calm and collected,
I'm in control.
17:04
But right now, what would you say so that you
don't get angry?
How would you say that? If you right now
paused and said,
I'm I'm not getting I'm not.
17:14
Oh. If that was difficult for you to think
of the properly phrased coping statement,
it's always difficult until we practice.
17:21
So remember, it seems simple practice coping
statements.
17:24
I am statements.
17:25
I am cool, calm and collected.
17:27
I am in control.
17:29
Whatever your coping statements that you
think you'll use more often would be
have them around.
17:35
And the next time you need them and you use
the right syntax, syntax as you're talking to
yourself, you're going to see that you will
have more of an effect.
17:43
And speaking of brain talk, hemisphere
switching styles
stepping is what really this is called
should I speak the style of the left hand
side of the brain or the right hand side of
the brain?
Let me give you another example of right
brained language versus left
brain language. When you have to thank
somebody for something, think about
how you do that at work.
18:05
Let's say that you ask a colleague for some
help
and you're working on a project.
18:12
They deliver a report to you that you asked
them to do for you.
18:17
And it's super complete.
18:19
All of the I's are dotted and t's are
crossed and it's actually, you think, better
than you could have done. It's wonderful.
18:25
And they spent a lot of time on that report.
18:27
How would you thank them for that?
Okay. So right now, off the top of your
head, how would you say thank you to that
person for doing the report the way they did
so complete and professional and
polished and wonderful.
18:40
How would you say thank you?
All right. Right now, if you said thanks for
that report or if you
alluded to the report right away, that's
very left brain language.
18:51
That's probably where you mostly come from.
18:53
If you said something such as, wow, thank
you for working so hard on that,
it's better, but it's not totally where we
want to go.
19:01
Because if you want to speak right brain
language and really unlock the
power of the right brain, which by the way,
is the side of the brain that we use when
making decisions like, am I going to help
you again?
Am I going to buy your product or service?
Do I trust you?
Our decisions are made in the right hand
side of the brain.
19:20
Then we back those decisions up with logic
from the left hand side and try to justify
why we made those decisions.
19:26
But if you want people to side with you more
often, connect with the right side
of the brain more often, and we have the
opportunity to do that when we say thank you.
19:35
Watch this.
19:36
There are three parts to delivering a thank
you in a
right directed manner.
19:43
Here are the three parts.
19:44
Number one, thank you for being.
19:47
And you describe the person that it took
them to be to do whatever it is that they
did. Then step number two, you want to thank
them for whatever it is that they did or
gave. And then number three, tell them the
impact that it had
now is having will have, and that will
connect with the right hand
side of the brain. Here's what I mean.
20:08
Let's say that you completed a report for me
such as the one we just
described. If I were to say to you, hey,
thanks for that report, it was really
great. How does that make you feel?
Chances are it didn't make you feel anything
right?
Because all I talked about were logical,
factual things.
20:25
But watch this.
20:27
If I were to say thank you for being so
thorough and professional that you would take
the time to help me like that and make such
a wonderful report.
20:34
It's going to make a big difference in
today's meeting, and I'll think of you when
it does. If you're to deliver a thank you
like that, people will be they'll
feel it. They'll want to pass out because
you have just connected with the right hand
side of their brain. And in the language
that you used,
you made that connection in a strong way
because you talked about not the thing that
they did or gave you or whatever.
20:57
You talked about the person that they were.
20:59
When you say Thank you for taking the time,
thank you for being so professional.
21:03
Thank you for being so courteous.
21:04
Thank you for being so patient that thanking
them for the person that they are.
21:08
Then number two, you mentioned what they
did.
21:11
And then number three, when I said, for
example, I'm going to be thinking of you when
this works for me in today's meeting or
whatever I said it was about you again and
the effect you're having on the world sounds
simple, but if you go through those three
steps, you're going to see people.
21:25
When you thank them, go.
21:27
You're welcome, because no one's ever
thanked them like that before.
21:30
And you will know, oh, my gosh, there's
something to this, right?
Brain language. Mm hmm.
21:35
And it's going to have the same effect on
your brain when you use techniques such as
hemisphere switching that we described.
21:42
And one last thing, just to show you how
clearly
we can speak to different sides of the
brain.
21:49
I'd like you to think about this.
21:53
Ok. What is your phone number at work?
Backwards, including the area code.
21:58
Think fast. What is it?
Phone number at work backwards.
22:01
Including the area code.
22:02
Think about it. Deliver it.
22:05
Okay. Here's what I believe you did just
now.
22:09
You stopped him, right?
And that's what we do when we have to stop
and think about something that lives in the
logical left hand side of the brain.
22:22
You can learn so much about what's really
going on in someone else's
brain when you learn to detect and interpret
the
visual cues that people send.
22:33
We'll talk more about those in our body
language chapters, but very clearly and
simply when people have to stop and think
about something, they'll tell you what side
of the brain they're accessing by which side
of the brain their eyes go to.
22:45
Because when we have to stop and think about
information, when we have to stop and look
for information that lives in the left hand
side of the brain, like math, phone
numbers, memory, things like that.
22:56
When you ask somebody, what's your phone
number at work backwards, including the area
code, as I did to you, you'll stop and
you'll you'll notice people will look over to
the left because that's where that
information lives.
23:06
And that, you will notice will always
happen.
23:10
Remember that, because sometimes you're
going to ask people things like.
23:14
Sweetheart. Why did you come in 2 hours late
last night?
Where were you? Where'd you go and watch?
Some people. They'll do this.
23:21
What happened? I got a flat tire.
23:23
Or if you ask them at a time when they're
totally not expecting it, you know, like you
wait a few days, then you ask.
23:29
Hey, remember the other night when you came
in late?
What happened? That's when you really see
people look to the left, and sometimes right,
then and there, they'll give you the answer.
What happened?
The other oh, oh, my tire got flat and I had
to spend some time fixing it.
23:41
But everything turned out okay in the end.
23:43
Or you will see people do this.
23:47
And when someone stops and thinks about an
answer, such as for a question, such as the
one I just asked you, and they look over to
the right, what are they doing?
They're searching, what part of the brain,
what lives over their creativity,
emotions. So what they're thinking is, hmm,
what am I going to tell
them? They're thinking of a good one for
you, and it tends to be a good lie.
24:09
They're trying to think about because
they're trying to invent something.
24:12
And you'll notice many times people will do
this when you ask them a question.
24:17
And then they'll answer it.
24:18
Because first they're remembering and
they're trying to think of the answer for
you. Then they'll think, I'm not telling
them that.
24:25
Then they'll look over to the right to make
something up for you.
24:27
And it's so clear we can communicate with
the left side of our own brain,
the right side of our own brain.
24:34
We can stimulate the right hand side or the
left hand side of other people's brains.
24:39
It's all about being deliberate.
24:41
And now that you know some of the strategies
and the language patterns that you can use
when communicating with others or when
communicating with yourself, remember, that's
called hemisphere switching.
24:52
I'm switching from one hemisphere to the
other.
24:54
The more deliberate, the more tactical you
are, the more of an impact you will have.
24:57
Because you know not only when, but how to
speak to the different sides of the brain.
25:02
And a couple more tips for you when it comes
to style stepping or hemisphere
switching, speaking the language of the
right brain or the left brain, if you're
looking to hemisphere, switch in yourself,
you're feeling emotional.
25:16
You want to pull yourself out of the
emotions and get back into that logical side
of the brain so you can remember your words,
remember a pin number on your card or
whatever it may be.
25:26
You can do what we talked about before.
25:28
Stop and think about your phone number
backwards, including the area code,
but that's going to get easy for you.
25:34
Eventually you'll be able to rattle it off.
25:36
So think about other things that require
left brain stimulation.
25:40
For example, you could do math equations.
25:43
Most people hate that because it requires so
much left brain stimulation.
25:47
Do some math equations when you feel
emotions taking control and watch how it
helps those emotions calm down a little bit.
25:54
Or maybe you want to do something such as?
I've heard people, I could not do this, but
I've heard people stop and recite the names
of the Seven Dwarfs from Snow White.
26:02
Or maybe you had a neighbor growing up that
had a big family, ten children.
26:07
Did you know all of their names, recite them
or maybe you want to count backwards from
a hundred by seven?
Because many people you've probably seen
when they get emotionally charged, they'll
they'll stop and count to ten.
26:19
That comes from hemisphere switching.
26:21
However, it's a very ineffective way to
hemisphere switch because it's so easy to
count to ten or count backwards from ten is
easy, counting backwards from 100 by
seven or counting backwards from 100 by
threes.
26:33
That's more difficult and that requires more
left brain stimulation.
26:37
So try something like that.
26:39
And one more tip in terms of language
patterns.
26:42
We talked earlier about how you can use
empathy statements to connect with the right
hand side of the brain. You notice somebody
being very emotional and you want to
basically get them unstuck.
26:53
So you speak to that side of the brain,
helps them then become more logical.
26:57
Let's say that you want to show a very
logical thinker.
27:01
I'm on your team. I'm being logical.
27:03
All right, I understand the message.
27:06
Remember that many times, silence is one of
the most powerful
communication tactics that we have.
27:13
And if you remain silent when you're dealing
with a logical thinker who might be
emotionally upset as well.
27:20
The two most powerful words that you can use
to show somebody that you are
comprehending the message that they send.
27:27
Now you can't say anything else, but the two
words are.
27:31
I understand.
27:32
Sound simple. Watch how many people do not
use that phrase when they're trying to
convey that they understand a message.
27:39
The next time you're dealing with a logical
thinker who might be speaking in a more
monotone voice and using lots of words
rather than in a more tonal
voice, using lots of different tones and
kind of being vague with their direct
message. If you're dealing with somebody
like that and you want to show them that you
understand remaining silent and using the
two words, I
understand. He is one of the most powerful
and infrequently
used tactics.
28:06
Use it and you'll see a difference.
28:08
So in this lesson we learned more about the
brain and the role it plays in communication.
28:12
We talked about how you can hemisphere
switch and speak the different language and
how to do that during emotionally charged or
difficult situations.
28:21
We talked about what the correct syntax is,
what it sounds like when you speak
right brain language or left brain language.
28:28
And we talked about specific strategies such
as hemisphere switching and self-talk that
can help you keep in control of your own
brain during emotionally charged
situations.