00:01
In this lecture, you'll learn how to teach
your entire team to style step.
00:05
You will learn how to teach the essentials
of style stepping.
00:08
You're going to learn how to manage and
monitor the progress of this program.
00:12
And you will learn how to give people the
right tools that they can use so that they
can implement style stepping techniques,
both at work and at home.
00:22
Before we begin, I know that you're going to
have to get people motivated to both learn
and then implement this program.
00:27
So we're going to start out talking about
how you can do that.
00:31
Remember that when you're talking to
managers or employees or supervisors, you
want to get them excited about implementing
this program.
00:38
Right. And what are they going to be
thinking when you say, hey, we have a new
initiative here at work.
00:44
They're going to be thinking, what's in it
for me?
What's in it for me? What's in it for me?
Right. You may hear benefit statements
called with them.
00:52
Statements with them stands for what's in it
for me?
W i f m so let's start out talking about
how you can articulate to other people what
is in it for them.
01:06
These types of benefit statements are going
to encourage people to get involved in this
type of training. You'll want to tell people
how, for example, implementing this type of
system is going to help them understand what
their style is and how to react to
other people and how to predict what other
people's behavior will be before they engage
in that behavior. It will help people select
and use behaviors that will help
other people feel more comfortable.
01:30
So if your employees are in a customer
service position, you're going to be able to
teach them how to better serve their
customers.
01:37
And you're going to tell them that in this
program they're going to learn how to
recognize how important being versatile is
when dealing with other people, like when
they're dealing with other managers or
subordinates or other team members.
01:49
How can they use this information to avoid
the conflicts that are distracting them or
aggravating them at work?
And you will be able to tell them how
developing this strategy for dealing with
people is going to improve their
relationships, not just at work, but also at
home. Because this system is not just for
the workplace.
02:06
Once you learn how to do this, you will do
it in all areas of your life.
02:10
So you want to tell people those types of
things.
02:13
You want to tell people, for example, Hey,
do you want to be able to anticipate other
people's behavior?
Do you want to be able to know before they
react to something, how they're going to
react so that you can prepare it?
It's as if you'll have psychic powers from
now on if you really implement this program
and learn it. So once you get people
motivated by giving them benefit
statements with them statements, then it's
time to actually start the program.
02:38
Here's what you'll need if you're going to
implement a workshop that teaches people
about style, stepping or social styles,
you're going to need simple materials that
you'll find in the average workshop, such as
pens, paper
markers, construction, paper, name badges,
things like that.
02:55
You'll find a complete list of specifically
what you would need to do a style stepping or
social styles workshop in your materials.
03:02
You'll also need to print out the
assessments that you will find in your
materials here, because those are the
assessments that the students in the workshop
or the class will be using to determine
their social style or their learning style.
03:13
And once you have all of those materials,
you know, the pens, the papers, the
markers, the whiteboard, the flip chart,
things like that, you're ready to get
going and make sure that you have in your
materials and in your room things that allow
people to explore the creative process.
03:30
Because when you teach it, you might want to
have people get up and write what their style
is or some tips on working with them.
03:37
On a flip chart, you might want to have
people get up and write things on a
blackboard or a whiteboard.
03:41
Make sure that you have all of the tools
that people might possibly need to use
during the creative process.
03:48
And you'll want to, once you're done with
the workshop, you'll want to take this
page in your materials, the page that starts
out with for your
convenience. Remember, when communicating
with me, I am a blank.
04:02
That's what people will now use.
04:05
During the workshop, you'll find out what
types one another are, but
then the point of the workshop is what to do
next.
04:12
Right? So you'll want to take the worksheet
that says for your convenience when
communicating with me, I am.
04:19
And what each people will do with that
worksheet now is at the very top.
04:22
They're going to write their own personality
or social style.
04:27
So at the top you might write for your
communication convenience.
04:30
I am an amiable type, or I am a driver type,
or I am an expressive type.
04:35
Then you take that sheet and people will put
it on the door of their
office. They might put it on the wall in
their cubicle.
04:43
They might make a miniature version of it
and put it on the back of their name badge.
04:46
But this is where what you learned in the
workshop comes in to play,
comes into practice.
04:53
You're going to take the letter, the number,
the style that you are.
04:57
You're going to display it to the world and
help people communicate more
effectively with you.
05:03
And what you will notice is that now when
your employees are talking with one another,
they're going to be able to style step more
easily because at the beginning of the
conversations, someone will say, Hey, wait a
minute, just so you know, this is my style.
05:16
And we can then adjust our communication
style based on the other person's style
because we know what it is.
05:22
We're not just guessing and we're not leaving
style stepping out of the equation.
05:26
And then what you want to do is at the
beginning, once you've implemented this
program. Maybe once a week, take a five
minute break and
ask your employees, how are things going?
What are things that you've been
specifically doing in terms of implementing
the Style Stepping program and based on what
people say they have done and what's worked
for them or what's not worked for them, and
encourage people to talk about what doesn't
work for them. You want to have people keep
a start, stop and continue
list. You might keep just one of them, maybe
up on the wall, in the meeting room or in an
office where you talk about based on what
you've now learned.
06:02
What are you going to start doing?
What are you going to stop doing?
And what has been working that you're going
to continue doing?
All based on the new style stepping and type
talk initiative at work.
06:14
You also want to keep a danger phrase and a
power phrase list.
06:18
Those are going to be phrases that, based on
the information you have now learned, you're
going to purge or add to the common verbal
repertoire at work.
06:26
For example, if you have learned, boy, don't
ask a driver
type, how is your weekend?
Because they don't like wasting time like
that at work.
06:35
Put that on your danger phrase list for
drivers and maybe a power phrase for
drivers you might want to say is, I just
need a moment of your time.
06:43
Do you have it?
And you want to keep a danger and power
phrase list for each type one,
specifically for the driver, one
specifically for the amiables one,
specifically for the expressives and one for
the analyticals.
06:57
Those lists help you immediately change your
verbal patterns and get immediate results.
07:02
So once you have done the workshop and have
the tools, you will
notice using simple tools like the sheet
that displays your type and says,
Treat me like this, like the start, stop and
continue list.
07:16
Like the danger phrase and power phrase
lists for the different types.
07:20
Using tools like that are going to help you
monitor the progress
of this program. It will help you on a
weekly basis, say, this has been
working for us. This hasn't been working for
us.
07:32
Let's stop doing this.
07:33
Let's start doing this.
07:34
And you will see the results because you'll
be able to monitor the progress of this
program. Remember, you can't manage what you
can't monitor, but if you
have the workshop, give people the tools and
monitor the progress,
then you will see measurable results from
implementing this program and it's going to
be easy. So now you can see how simple it is
to implement a style stepping
initiative at work, hold the workshop, give
people the tools and monitor its
progress. And once you do, you will see
immediate results.